Platzl Hotel München: 22‑kW‑Ladepunkt für Geschäftsreisende

Perfect location for shopping and for historical buildings. Everything was within walking distance. The hotel had e-bikes to rent and we rode over to the Einglisch Garten which is huge and beautiful to see. The city is bike friendly.

I recently stayed at this hotel and unfortunately had a very disappointing experience. The room was not clean upon arrival, and the service was far below expectations. The staff seemed uninterested in helping and did not respond properly to our requests. Additionally, the facilities were outdated and not well maintained. Overall, I would not recommend this hotel and will definitely not be returning.

Stay here if you want to have the most unpleasant and disappointing time in Munich. The level of hospitality is low quality considering the amount they charge. The staff members are dismissive and unorganized. They do not resolve the issues unless you complain multiple times.

I stayed at Platzl Hotel for two nights. They initially put me in a room next to a bar that is very noisy. Firstly, it is very disrespectful to not warn guests that this is what they will get for €400+ a night and not give them a chance to request for a quieter room, especially when they are checking in pretty early and there are likely unassigned room options.

I called the receptionist, Olaf, at 12 midnight and I asked to be moved to another room due to the loud noise coming from the bar downstairs. He said there was none available and they can give me a discount instead. He said the noise will die down in 10 to 20 minutes and the best they can do is call the police. The bar was open until 2 am and people have been screaming out loud. I called back at 1:45 am and requested that they move me to another room the next day and made sure to tell him to leave a note in my reservation so the daytime staff could attend to my request.

Since I slept late, I also woke up late at 12 noon. I called the receptionist and asked about my change room request. They did not read the note and had no clue, and they were asking me to wait two hours while they were checking in guests before they can move me. The only reason why they acted on my request after the call is because I insisted and made a point that the request was made last night. I also mentioned the discount for the first night and I assumed that it was already noted.

On my checkout day, I needed to leave at 6am to catch my flight, and to my surprise, there was no discount noted on my file. I actually spoke with Olaf in person this time and explained my concern in detail. Funnily enough, he does not remember that someone complained. Perhaps it just happens often and they have a policy on just ignoring the guests who complain about the noise. He said he was not going to charge me yet and he will let the manager know. I told him to ask the manager who was supposed to be at work at 8am to email me or call my number. So, I left and went back home. As soon as I landed at 12:00 pm, I checked my email and there was an invoice indicating I was charged the full amount. This is contrary to what Olaf told me before leaving.

I felt that I have been completely mistreated during my stay. The complete lack of care is appalling for a 4-star hotel. This is the worst hotel I’ve stayed at in terms of service. The rooms are also small and below average for the price they charge.

I just called them again, and now I just spoke to a completely different person, Anya. For the fourth time, I am explaining what happened again. She said she will organize the refund and get back to me via email.