InterContinental Berlin – 11 kW Ladepunkt für Geschäftsreisende

Dear Kseniya E.
thank you so much for your recent stay and for this wonderful rating
We are more than happy you enjoyed your stay and are looking forward welcoming you back soon
With kind regards
Lisa Flechsig
Guest Experience and Reservations Manager

Dear Kacper Drozdowski,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations and regret the disappointment you experienced.

Please accept our sincere apologies regarding the cleanliness issues you encountered in your bathroom. This is certainly not reflective of our usual standards, and we have shared your comments with our housekeeping team to ensure this is addressed appropriately.

We are especially sorry to hear about your missing Dior shoes. May we kindly ask whether they have since been found? We have thoroughly checked our Lost & Found records, but unfortunately, no shoes matching your description have been handed in.

Please rest assured that whenever items are found in our lobby or public areas, they are always brought to our Guest Service Center, where they are registered and safely stored until they can be returned to their owner. As we welcome a large number of guests every day, it is unfortunately not possible for us to identify the owner of every unattended item.

With regard to the security cameras, please understand that reviewing CCTV footage is subject to strict data protection regulations and requires approval from our Works Council. For this reason, footage cannot be reviewed for every lost property case and is generally only evaluated in situations where there is reason to suspect theft or another security-related incident.

We sincerely regret that this experience left you with such a negative impression of our team, as it does not reflect the level of service we strive to provide. If your shoes have still not been located, we would appreciate it if you could contact us directly via Email or phone with further details, including the date and approximate time of your departure, so we can review your case once again.

We hope you will accept our apologies and give us the opportunity to restore your confidence in us in the future.
With kind regards
Lisa Flechsig
Guest Experience and Reservations Manager

Dear Matthias Hansen
thank you so much for your recent stay and for this amazing rating
We are more than happy you enjoyed your stay and are looking forward welcoming you back soon
With kind regards
Lisa Flechsig
Guest Experience and Reservations Manager